THE CLEANING MOM LLC                                              

Name & Last _______________________________________ Square F. __________

Bedroom(s) ___Bathroom(s) ___One Story___ Two Story___ Pet(s) _____________

Street Address: _________________________________________________________

City, State & Zip code: __________________________________________________

E-mail: __________________________________ Hourly or By sq. ft Rate $/cents_____

Home/Cell#: ____________________________________________Discount_______

Account# _______ Mode of entry: __________________________ State Tax_______

Date of service________ Gate Code ________Alarm Code _______ Total $_______

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Select desire services after initial clean:

Weekly $_____Bi-weekly $______Monthly $_____Twice a week $______

Every Day $ ______ Move In $_____ Move Out $______ One Time $_____

Team Estimate Time (1) _______ (2) _______ (3) ________ (4) __________

Check type of cleaning: Basic____ Detail/Deep____ Heavy duty____Certain areas____Estimate time to complete cleaning_______________________

The Cleaning Mom Service Agreement, Policies & Frequently Ask Questions:

We will perform the cleaning tasks as agreed on and scheduled, based on our cleaning checklist. You are welcome to provide us with your own list of task as well. Please note; that we provide you with an estimate of time, before providing service in your home. Typically cleaning can take anywhere from two hour or more, per home, depending size, the condition, and task to be perform. If the amount of time needed to clean your home differs significantly from the estimate, then an adjustment of the cost will be necessary. All initials cleaning take longer, especially if you need a deep cleaning, as we need time to properly begin the process of eliminating mildew, soap scum, hard water build up, heavy dust, grease or any other excessive buildup.  In some cases. it make take more than one visit. Please understand that we cannot clean anything that is beyond cleaning.  Example: scrubbing walls, baseboard, wear and tear, other, etc. In addition, if the conditions in your home changes, for example: Home Remodeling, After Party or any changes that were not in this original agreement. All additional changes will have a cost adjustment. If you are not going to be home during your initial clean, please provide us with mode of entry. We do not bring ladder with us. We offer a Basic Cleaning for maintenance, a Detail Cleaning, which requires more attention to certain areas in your home that are not included in the basic cleaning, and are not usually taking care of on a regular basis. We also offer Deep and Heavy Duty Cleaning ideally for home that have not being clean in 30, 60, 90 day or more. This type of cleaning requires more time and effort, therefore we will need extra time.

1. Bunk Beds/Other Beds fee

Our insurance policy prohibits us from changing sheets or making the top bunk beds. This is because Bunk beds are made for use by children and not to be climbed, on by mature adults. The employee or subcontractor are prohibit from climbing onto the top bunk of the bunk bed under any circumstance. If you need beds make, or changing sheets. that will require additional time. Remote control king size bed and charge beds that have two sides up against a wall will have an additional fee $20.  We encourage clients to exclude us from doing beds, that way we can utilize this time in other important areas in your home, if you still decide that you want us to do your beds, as mentioned above, we will charge you extra time.

2. Refrigerators and Oven

We will clean the available space on the exterior of a refrigerator. We will not remove your child’s artwork or other magnets to clean under them. If you want your refrigerator cleaned, you must remove these items prior to our arrival. This also goes for the top of the refrigerator. We will clean on the top of refrigerator as far as we reach. However, in order to have the top and behind of refrigerator properly clean. We recommend a deep cleaning for area that accumulate excess of dirt, and grease. We prefer not to move refrigerator or oven in and out from the wall as it often scars the floors and sometimes they are just too heavy and unwilling to move. If you would like behind these appliances cleaned, please make the necessary arrangement to have them moved prior to our arrival.

3. Hourly Rate per Cleaner/Other Service fee/Square foot fee

In order to keep our prices/time as low as possible, it is important for us to have uninterrupted access to the areas of your home that we will be cleaning. We will made every effort to work safely and cautiously, but we cannot assume liability for the safety of others. This includes children and pets. We need to be able to work freely and without distractions. If we are subject to distractions that affect our ability to perform our work in a timely manner, we reserve the right to charge for extra time spent in your home. We also ask that you pick up toys, clothing or other items before we arrive. So, the time we spend in your home can be utilize in an efficient manner. We currently charge a hourly rate for all cleaning. If you do not need your entire home clean, just certain areas, then an hourly rate will be more economical, as you can customize the hour you may need, base on your budget or priority. However, if you are looking for your entire house to be clean and adding extra task/services. You can choose to do it by square foot, if this work best for you. We will charge 10 cents  for Basic cleaning base on our cheklist. For home that were negletec for weeks, months, even years the square footage will be between 11-25 cents as it will require a deep or heavy duty cleaning. In addition, move in or move out cleaning, can be charge per square feet between 10-20 cents or per hour, per cleaner. For what is cover in the cleanings above, check our check list.

4. Rate Changes

The Cleaning Mom, Limited Liability Company reserves the right to adjust its rate to allow for the increase cost associated with conducting business. You will receive notification of any rate changes 14 days in advance. 

5. Payments/Reservation fee

Payment is due the day of each scheduled cleaning and must be available before services are render. There are no exceptions to this policy. We accept cash; checks and credit card. Made check payable The Cleaning Mom, LLC). If you pay by cash, please leave in an envelope or with a note on your kitchen counter, clearly marked for us. All new client most pay a deposit in order to hold his or her first cleaning schedule. If you not longer desire to keep your initial schedule with us, and cancel with less than 24-hour notice. This deposit will cover the late cancelation fee. We will gladly refund your deposit if you change your mind, not longer need service, as long as you give us more than 24 hour notice. 

6. Equipment's and Cleaning supplies

We provide our own cleaning supplies and equipment. We start each job with clean microfiber towels and mop heads. We replace our vacuum cleaner dirty bags in a daily basis. The one item we ask you to supply is trash bags for your trashcans as these vary in size from house to house. If you have any special products that you want us to use, please leave on the kitchen counter. Please note; we do not use harsh chemicals, so please provide us with eco-friendly products, if you do not want to use our cleaning supplies. We are not responsible for any damages incur while using customer cleaning supplies or the use of your personal equipment cleaner. 

7. Quality Control

We want to be sure that you are consistently happy with our service, but we are human and a mistake might occur. Please notify us within 24 hours of your cleaning if you are displeased with the quality of service so that we can return to correct the situation in a timely manner(usually within one or two day), without any additional charge. The Cleaning Mom Representative/Manager or Owner, may conduct homes inspection randomly in order to maintain our customer satisfaction. 

8. Breakage/Damage/Special Items

We work fully insured. We take great care when cleaning your home, but accidents can happen. If you notice breakage/damage, please notify us immediately. In addition, our team have instructions to write a note to the customer whenever there is an accident while working. The items of extreme value (monetary or sentimental) they should be dusted or cleaned by the customer. Any antiques, irreplaceable one-of-a-kind, and hard-to-find items. They cannot be cover under our breakage and loss policy. We suggest moving those items, to a safe location on the day of your cleaning. We do not clean Chandelier or TVs screen, but will dust the exterior area. We cannot be responsible for breakage of items, which are unstable, or in an unstable environment. Such as furniture that are not fully supported on all legs. We will assumed that all surface, are sealed and ready to be clean without causing harm. We will not be responsible for any existing conditions prior to the cleaning service. For example: dent on your wall, broken carpets, rugs, scratches on baseboards, stain on your carpets, damages blinds, tiles, etc. It is the responsibility of the customer to bring to our attention any problem, or pre-existing conditions in your home. Please describe any existing conditions prior to begin with your cleaning services:

Examples: (holes in the wall, damages or unstable blinds, furniture, windows, cracks on tiles, etc.)

1.____________________________________________________________________________

2.____________________________________________________________________________

(x) I ___________________________________ release The Cleaning Mom, Limited Liability Company along with any members of the team from any responsibilities, due to any pre-existing condition in my home. I understand that a report will be write it, if any accidents occur during the day of the cleaning service.

9. Safety

For our safety, all firearms in a client’s home must be stored and locked. As a courtesy, let us know if cleaning is need it, where weapons are stored or place. where any weapons are stored or place, for examples window, on top your bed, so we will not accidentally bump or dislodge them if we are dusting or cleaning.

10. Pets/Bio-Hazard Condition

We take pride in being a pet-friendly service and take special care in making your pet feel comfortable during our cleaning process. However, we need to ensure the safety of our staff. If you have aggressive pets, please secure them prior to our arrival. We will skip the room or area where you place your pets. Please make sure that we still can access all necessary rooms for us to do the scheduled work.Please keep in mind when you have a significant number of pets in your home, we have to pay extra attention, and spend extra time im order to properly clean the floors due to excess of hair, dirt, mud, etc. Due to this fact, we may have to change multiple times the water in the bucket, or use more microfiber mop/towels to ensure your floors can be as clean as possible. Therefore, consider this when booking services. If you leave your pets walking around the house while we are cleaning, and the areas that we have clean get dirty again, or pet hair are visible at that point we are not responsible, neither can guarantee our cleaning service. We cannot be responsible for the loss of you pets. We do not clean Animal or Human feces, urine, vomit, blood, heavy mold, hoarders or any other biohazards. This includes feline litter boxes and dog kennels. The cleaner(s) will do their best to clean around the waste on the floors, etc. If there is an excessive waste, the appointment automatically cancelled and you will be pay full price for the service that day. No exception to this policy.

11. Weather/Time Off/Vacation/Holidays/Sick Time

During severe weather conditions that prevent safe road travel, we reserve the right to close without notice. We make every effort to make each appointments and if we are unable to keep a scheduled appointment. We will offer you another day and time, to make up your cleaning even if is a Saturday or Sunday. We may take time off, go on vacation from time to time or even call out sick, etc. In the event that one of your cleaning schedule fall in a day, we select time off for any reason mentioned above; we will send you our employee(s) or subcontractor to clean your home, if we have one at the time. In ost cases we will arrive on time, we ususally give an approximate time, however, there times that we can be late due to unforseen evets; have extra service to perform or have additional clients. The cleaner will text or call if that happen. We will make every effort to meet your needs.

12. Cancellation of Appointments/Lock-out/Danger Situation

You may reschedule, add, skip or cancel any of your cleanings. We understand that an unforeseen event may occur; which will create a need to cancel your scheduled cleaning appointment. If, for any reason, you need to change your scheduled appointment, please notify us 24 hours’ in advance. Once we scheduled a reservation, we hold that time slot open for you and turn away other potential clients in order to ensure your appointment. In the event of a cancellation of less than 24 hours of notice, an invoice fee of $50 will be email to you. This applies as well for visits aborted by our staff. When unable to gain access to your home due to being locked out. No hot water, no electricity, air conditioner is off. If, a staff member feels that his/her personal safety is endangered enough to cause him/her to leave the job site due to actions by the client, guests, or pets on the premises. The client will remain liable for the full cost of the non-performed service in that day. 

13. Late Fees/Returned Checks/Method of payment

Please note that all services payment are due on the day of service. Unless payment was made in advance. If we arrive and there is no payment, we will contact you and inquire about the payment. In the event that we can-not contact you. The customer will incur a cancellation fee of $50. We require payment on front in order to start our cleaning scheduled if customer will not be home. The payment for services is expect it in full. All return checks (NSF) will incur a 30.00 fee in addition to any fee charged by the bank.

14. Termination 

Both party may terminate this agreement at any time. Please give us a call, text or e-mail us. When we sign below, we are only signing that we are agreeing on the stated price and the scope of work to be performance and acknowledging that you are familiar with our policies and prices. I have read, understand and have agreed to the above terms and conditions .

Date: (x) _______________

Client Printed Name & Last: (x) ____________________ Signature: (x) _________________

Signature of (Representative/Manager/Owner) _____________________________________

THE CLEANING MOM, LLC.

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